In the Groove Woodwork
Effective date: 29/09/2026
Last updated: [29/09/2026
In the Groove Woodwork is a custom furniture business based in Springwood, NSW. We make custom furniture and one-off ready-made pieces from reclaimed and recycled timber.
This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, make an enquiry, request a quote, place an order, arrange a workshop visit, or otherwise deal with us.
In this policy, we, us and our mean In the Groove Woodwork (ABN 75 260 455 019).
Our website and furniture offer are intended for customers in Australia. We do not sell or ship furniture outside Australia.
The information we collect
The personal information we collect depends on how you interact with us. It may include:
- your name, email address, phone number, suburb or postcode;
- the details of your furniture enquiry, including your room, measurements, budget, timing, preferred timber or finish, and delivery requirements;
- photos, plans or inspiration images that you choose to send us;
- order, quote, invoice, payment and delivery information;
- messages and other correspondence between you and us;
- your marketing preferences, if you choose to receive workshop news or other marketing; and
- technical information from your use of our website, such as your IP address, browser, device information, pages viewed and cookie preferences.
Please do not send sensitive personal information unless it is genuinely necessary for your enquiry. For example, an image of a room may incidentally include personal items. Send only the information you are comfortable sharing with us.
How we collect information
We collect personal information directly from you when you:
- complete an enquiry, contact or newsletter form;
- contact us by phone, email, social media or messaging;
- request a quote, place an order or arrange delivery or collection;
- send us photos, measurements, plans or inspiration images; or
- interact with our website and cookie-preference tool.
We may also receive limited information from a person acting on your behalf, such as an interior designer, stylist, builder or delivery provider, where it is relevant to your project.
Why we collect and use information
We use personal information to:
- respond to your enquiry and communicate with you;
- understand your space, prepare a quote and make or supply furniture you have requested;
- arrange collection, delivery, installation or in-home placement;
- manage payments, invoices, records, warranty enquiries and aftercare;
- improve our website, services and customer experience;
- protect our business, website and customers, and meet legal or regulatory obligations; and
- send workshop news or marketing only where you have consented or where otherwise permitted by law.
We do not sell personal information or rent customer lists to third parties.
Marketing
We may send you occasional news about the workshop, new ready-made pieces or other relevant offers only if you have chosen to receive it or where otherwise permitted by law.
You can opt out at any time by using the unsubscribe link in an email or by contacting us at anthony.lasaitis@gmail.com. We will still contact you about an active enquiry, order, delivery, warranty matter or other service-related issue where necessary.
Who we may share information with
We only share personal information when it is reasonably necessary to run our business or provide the service you have asked for. This may include:
- website hosting, form, email, cloud-storage, bookkeeping, invoicing, payment and technical-support providers;
- freight, delivery, installation or collection providers, where required for your order;
- professional advisers, such as accountants, insurers or legal advisers;
- government authorities, regulators or law-enforcement agencies where required or permitted by law; and
- an interior designer, stylist, builder or other person involved in your project, where you ask us to work with them or it is necessary to complete the work.
We require service providers to handle personal information responsibly and only for the purpose for which it is provided to them.
Cookies and website analytics
Our website uses cookies and similar technologies. Cookies are small files stored on your device that help a website work properly and remember preferences.
We use essential cookies for functions such as security, form operation and remembering your cookie choices. If enabled with your consent, we may also use analytics cookies to understand how visitors use our website so we can improve it. We do not use marketing cookies unless they are clearly disclosed through the website’s cookie-preference tool and you have made the relevant choice.
You can manage your non-essential cookie choices through the cookie-preference tool on our website. You can also change browser settings to block or remove cookies, although some parts of the website may not function as intended.
Overseas handling of information
Some technology providers used to operate a website, email, forms, payments, analytics or cloud storage may store or process information on servers outside Australia. If we use a provider that handles personal information overseas, we will take reasonable steps to ensure that the information is handled appropriately.
Keeping information secure
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include password protection, limited access to business records, secure service providers and reasonable administrative safeguards.
No method of transmitting or storing information online is completely secure. If you believe your information has been accessed or disclosed without permission, please contact us as soon as possible.
How long we keep information
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including managing your enquiry or order, providing aftercare, keeping business records and meeting legal obligations. When information is no longer needed, we will take reasonable steps to delete it or de-identify it.
Accessing or correcting your information
You can ask us for access to personal information we hold about you, or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, email anthony.lasaitis@gmail.com with the subject line Privacy Request. We may ask you to verify your identity before responding. We will respond within a reasonable time and explain our decision if we cannot provide access or make a correction.
Privacy concerns and complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it.
Privacy contact
In the Groove Woodwork
Email: anthony.lasaitis@gmail.com
Phone: 0417 955 568
Location: Springwood, NSW 2777
Please include enough detail for us to understand the concern. We will acknowledge your complaint and aim to respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Third-party links
Our website may link to third-party websites or services, including social-media platforms. Those sites have their own privacy practices. We are not responsible for their content or privacy handling, so please review their policies before providing personal information.
Changes to this policy
We may update this policy from time to time to reflect changes to our business, website, technology or legal obligations. The current version will be published on our website with its effective date.